Privacy Policy – Couplio
Last Updated: July 8, 2026
Couplio ("we", "our", or "us") provides a space for couples to share notes, widgets, memories, dates, quizzes, drawings, and relationship updates. We are committed to handling your personal information responsibly. This policy explains what we collect, why we collect it, how long we keep it, and the choices you have.
1. Information We Collect
| Data Type | Details | Why We Collect It |
|---|---|---|
| Account info | Email address, password (hashed), display name | Create and secure your account, show your preferred name to your partner |
| Profile media | Optional avatar image | Personalize your experience |
| Couple content | Drawings, captions, notes, quiz answers, memories, dates, and relationship milestones | Show your shared content to your partner and power the core app experience |
| Device tokens | Firebase Cloud Messaging token, platform type | Deliver push notifications |
| Relationship metadata | Room pairing code, relationship start date, partner connection timestamp | Pair you with your partner and power widgets/timeline |
| Usage, purchase, and diagnostics | App version, product interactions, paywall and subscription events, crash and performance diagnostics | Keep the app reliable, understand what features are useful, and manage subscriptions |
| Advertising and attribution data | App events, device/app info, install/referrer data, Android Advertising ID where available, and iOS identifiers where permitted | Measure whether our own ads lead to installs, signups, trials, or subscriptions |
We also receive your basic profile (name, email, avatar URL) when you choose Sign in with Google. We do not collect location data or contacts. Payment details are handled by Apple, Google, and our subscription provider; we receive purchase status and product information, not your full card number.
2. How We Use Your Information
- Provide the service – authenticate you, keep rooms in sync, and show shared content to your partner.
- Deliver notifications – let you know when a new update is available.
- Maintain safety – enforce pairing limits, detect suspicious activity, and respond to support requests.
- Improve the app – usage, crash, and performance metrics help us prioritize fixes and improve features.
- Measure our ads – limited app event data helps us understand whether our TikTok and other marketing campaigns are working.
We do not sell your personal data. We use limited app event data with advertising partners to measure and improve our own ads. We do not send personal couple content, drawings, notes, memories, quiz answers, invite codes, email, name, or phone number to advertising partners.
3. How We Share Information
We only share data with service providers necessary to run Couplio:
- Supabase (database, authentication, storage) – https://supabase.com/privacy
- Firebase (push notifications, analytics) – https://firebase.google.com/support/privacy
- Google (optional account sign-in) – https://policies.google.com/privacy
- RevenueCat (subscription and purchase entitlement management) – https://www.revenuecat.com/privacy/
- PostHog (product analytics) – https://posthog.com/privacy
- TikTok (advertising attribution and campaign measurement) – https://www.tiktok.com/legal/page/global/privacy-policy/en
We limit provider access to what is needed for their role. Advertising partners receive limited event and device data for measurement, not your personal couple content.
4. Data Storage & Retention
- Location: Supabase (PostgreSQL + storage) hosted in the United States; Firebase Cloud Storage in Google Cloud's US region.
- Retention: We store data while your account remains active. When you delete your account, we remove Supabase records and storage objects within 30 days. Cached data on partner devices will clear once they refresh or reinstall.
- Backups: Database backups are encrypted and automatically purge on a rolling schedule (≤30 days).
5. Your Rights & Controls
- Access / export: Request a copy of your data (JSON export) via the in-app support form or by emailing us.
- Correction: Update your profile name/avatar at any time in the app.
- Deletion: Use the in-app "Delete my account" option (coming soon). We'll confirm deletion via email.
- Opt-out of notifications: Disable push notifications from Settings on your device.
- Ad choices: You can reset or limit your Android Advertising ID in Android settings. On iOS, Couplio does not request App Tracking Transparency permission or access IDFA in the current version.
Email support.couplio@skuza.app to exercise these rights. We respond within 30 days.
6. Security
- All traffic uses HTTPS/TLS.
- Database access controls are designed so each user can only access their own account and paired room data.
- Stored passwords are hashed using industry-standard algorithms; access to production systems is limited to authorized engineers.
- We monitor for suspicious spikes in activity and rotate API keys if compromise is suspected.
No online service is completely secure, but we continually review our safeguards and incident response plan.
7. Children's Privacy
Couplio is designed for individuals 13 years or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided data, contact us and we will delete it promptly.
8. International Users
By using Couplio, you understand that your data will be processed in the United States. We rely on Standard Contractual Clauses when transferring data outside the EU/EEA and honor GDPR/CCPA rights outlined above.
9. Changes to This Policy
We may revise this policy as our service evolves. Material changes are announced via in-app notice or email, and the "Last Updated" date reflects the current version. Continued use after changes take effect constitutes acceptance.
10. Contact Us
All inquiries: support.couplio@skuza.app
If you have unresolved concerns, EU/UK residents may contact their local data protection authority, and US residents may contact their state attorney general.